• To complete your purchase: Press "Checkout " ( under basket subtotal) or "Checkout" ( top right of page)
• To remove an item from your basket: Either click the x next to the item in your basket or, Click the "My Basket " link at the top of the page then click the bin icon next to the item, then continue shopping or go to checkout.
• To add more of a particular item type the amount in the "Qty" then click "Update Shopping Basket "

• To reserve an item, you can purchase it using the normal buy button, pay for the item, then we will send it as soon as it arrives into stock. Please note due to security your money will be taken straight away.
• Or you can sign up to receive an alert once the item arrives into stock, to do this use the 'Sign up to get notified when this product is in stock' on each products page.

You can pay for your order by Credit Card (Visa, Master card), or with your Debit card (Solo, Visa, Maestro). By cheque or by PayPal.

• To pay by cheque select "Cheque / Money Order " at checkout. Fill out your details then print out the confirmation invoice once checkout is complete. Attach a cheque or postal order to the invoice and send it to us at - Duncans Model Trains, Unit 13 Midlands Ind Est, Holt, Trowbridge, Wiltshire, BA14 6RU.

For local deliveries in the UK
We send most orders using Royal Mail, We no longer offer a choice of 1st or 2nd, but most items are sent 1st class.

Some deliveries can also be sent via Courier, including most orders weighing over 2kg.

International delivery:

International deliveries are sent by Airmail.

See our delivery page for more information and prices

Orders are processed and picked for delivery within 24 hours. Courier service will then deliver the order within 3 working days.

Some items take up to 28 days to be sent. You can check the delivery time of your items by checking the "Stock Availability" column on each item.

Just to let you know that whilst most items arrive with our customers within the estimated delivery times, Royal Mail delays do occasionally happen. So we'd ask you to wait for a period of 14 days for UK deliveries, and 21 days for overseas deliveries before contacting us to report a missing delivery.

Using your DuncansModelTrains.co.uk discount coupon is very easy - just enter your Coupon code in the field on the basket page. Here are detailed step-by-step instructions:

We have several types of coupons with different expiry dates and application times. Terms for each coupon are displayed on the coupon under the Coupon code.
If you are having difficulty with coupon terms, contact us quoting the coupon code and will be happy to provide you with details.

Gift Vouchers are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s).

You can specify a shipping address that is different from your's and we will send the voucher there. Otherwise you can send the voucher on once we have delivered it to you.

Vouchers are usually sent be 2nd class post.

If you have funds in your Gift Voucher Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Clicking this box will apply those funds in your Gift Voucher Account. Please note, you will still have to select another payment method if there is not enough in your Gift Voucher Account to cover the cost of your purchase. If you have more funds in your Gift Voucher Account than the total cost of your purchase the balance will be left in you Gift Voucher Account for the future.

Please note that gift vouchers can not usually be used to cover postage on orders.

If you have received a gift voucher all you need to do is select the items which you would like to buy from our site and add them to your basket.

Before going to the checkout you need to click on "View Basket" and enter the code on your voucher in the "Coupon Code" box and the subsequent value will be deducted from your order.

The Waste Electrical and Electronic Equipment (WEEE) Directive is now U K law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

DuncansModelTrains are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.

For example, if a customer bought a new Controller from us we would accept their old Controller and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

If you wish to return your WEEE item, please contact us at the telephone number / E-mail address below:

help@duncansmodeltrains.co.uk 01225 783280

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.