Faulty Items Guide

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Faulty Items Guide

Customer Helpline: 01225 783280

Faulty Items Guide

Airfix
Hornby
Scalextric
Other
Contact Details

Airfix: Occasionally you may find a problem with your Airfix item, although this is very rare. If you item has arrived damaged then contact us and we will send you a replacement (you may be required to return the damaged item). If your item is missing something, such as instructions, or an accessory, then we advise that you contact Airfix direct so they can send you a replacement item. You can contact Airfix by either visiting their website Airfix.co.uk or by telephone: +44 01843 233500
Hornby: If you find that your item has been damaged due to mishandling during transit, then contact us, and we can send you a replacement. However if your item arrives faulty, or develops a fault then we advise that you contact Hornby direct. Hornby can fix and replace your item free of charge, and by contacting them directly they can keep you informed of how your repair is progressing. However you can still return the item to us if you wish, this may take slightly longer though. To contact Hornby you can either visit their website Hornby.com or you can phone them on +44 01843 233525
Scalextric: On the rare occasion that your item may develop a fault then please contact us, we can then arrange a replacement item to be sent to you.
Others: If you item develops a fault, arrives damaged, or arrives faulty then please contact us asap so we can arrange a replacement or repair.
Contact Details: Duncans Model Trains:
Unit 13,
Midlands Ind Est
Holt
Wiltshire
BA14 6RU
Tel: +44 01225 783280

Hornby Hobbies,
Westwood Industrial Estate,
Margate,
Kent,
CT9 4JX.
+44 (0)1843 233525